Free Delivery On All Orders Over $50

Terms And Conditions

Terms of Use



Your credit card will be charged by Segafredo Zanetti New Zealand Limited.

The card will be processed by eWay through a secure linked gateway provided by ASB.

All pricing on this site is in New Zealand dollars and delivery is only available to New Zealand addresses.

Segafredo Zanetti New Zealand Limited is a New Zealand based business.

All transactions will be billed in New Zealand Dollars.




Once an order is placed and approved, it will leave our warehouse within 48 hours.

Depending on your location and the nature of the goods ordered, the delivery time frame will be 1-2 days from the sending date with the exception of Rural Delivery which will add another 1-2 days.

Your goods will be delivered by either New Zealand Couriers or Castle Parcels. You will be sent an email detailing tracking information on the day that your order is processed.


Order Cancellation, Refunds & Exchanges:


If you are not satisfied with your purchase we will assist you with your refund or exchange. We are happy to exchange/refund any item purchased online (unless stated otherwise). However, the following conditions do apply:

You must notify Segafredo Zanetti New Zealand Limited of your intention to exchange/refund within 3 days of receiving your product and return your product to Segafredo Zanetti New Zealand Limited within 10 working days.

You are to cover the costs of freighting your items back to Segafredo Zanetti New Zealand Limited.

These items must be sent back via courier (track and trace).

All items must be returned in the condition in which they were shipped: un-used, with all boxes and in the packaging it was delivered in.

Our retail store locations cannot accept returns for products purchased online. Similarly, we cannot accept returns online for products purchased in our retail store locations. These matters must be dealt with at the location of purchase.

How To Return/Exchange:


If you wish to exchange/return please follow these steps:

Contact Segafredo Zanetti New Zealand Limited to advise us of your intention to return/exchange an item. Phone (09) 62300623 Fax (09) 6230019 or email

Replacements and/or refunds will be processed after we receive your returned item.


Privacy Policy:


Segafredo Zanetti New Zealand Ltd recognises that your privacy is very important to you and that you have a right to control your personal information. We know that you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly.

This notice describes our privacy policy. By visiting our web site you are accepting the practices described in this Privacy Notice.


We record the following information:

Information You Give Us:

We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our site, and communicating with you.

Other information:

We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” to track your purchases and when you are logged onto our site. If you have cookies switched off you will not be able to purchase from this site or log in for special members’ pricing or offers.

E-mail Communications:

To help us make e-mails more useful and interesting, we may receive a confirmation when you open e-mail from us if your computer supports such capabilities.

What about cookies?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to provide features such as storage of items in your shopping cart and logging in or out of the website.

The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However cookies allow you to take full advantage of some of our features, and we thus recommend that you leave them turned on.

Do we share the information we receive?

We will not collect any personal information about you except when you knowingly provide it. We know that providing personal information is an act of trust and we take this seriously. Under no circumstances will your personal information be used for any other purpose than intended. We will not supply or sell these details to any third party whatsoever with the following exceptions.

Business Transfers:

As we continue to develop our business, we might sell or buy businesses and assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the event that we sell our business, customer information will of course be one of the transferred assets.

Protection of our business and others:

We may release account and other personal information when we believe release is appropriate to comply with law or to protect the rights, property, or safety of our business, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction, and supplying of information to Law Enforcement agencies.


We generally do not sell products for purchase by children, as we require credit card details, cheque or an account. If you are under 18, you may use our site but we reserve the right not to accept your order if we believe that to sell to you is against the law, you do not have legitimate authority to authorise a purchase, you do not have the means to purchase or pay, that our products may be used inappropriately, or our products could cause harm.

What choices do I have?

You can always choose not to provide information by not completing web forms and turning your cookies off. However, you will not be able to purchase on this site while cookies are switched off.



Segafredo Zanetti New Zealand takes online security very seriously and this is why we use some of the best technology & industry partners to keep your data safe.

EV SSL: Segafredo Zanetti NZ uses a 256 bit EV SSL certificate which is the same type you will see used by your online banking provider. This technology will safeguard all data such as credit card details entered into our website. We have deployed this technology throughout our whole site so you can shop with confidence.

Third party payment gateway: Segafredo NZ has partnered with eWay to provide you the safest possible option to purchase our products using your credit card. eWay is the industry leader when it comes to online merchant services and this means we never have access to your credit card details at any time during the checkout process and after. This also means your data will not be stored on our servers.

PCI DSS: Segafredo Zanetti New Zealand is 100% PCI DSS compliant which means we practice the safest security standards at all times and all payments are handled by an approved third party provider (eWay).

Server Security: Segafredo Zanetti uses the VPS services from one of the leading hosting companies in the world. Our server is located in Sydney, Australia and monitored for hacking and malware 24/7 This allows you to browse our site in confidence.

For more information about our privacy policy please contact us on 0800 377 737 or